What features do hotel Check In Kiosk offer?
In a hotel, a self Check In Kiosk can actually do a lot more than a simple check-in. What can a Check In Kiosk do for your guests?
Check-in: The Check In Kiosk can handle the entire check-in process, including finding the guest’s reservation, collecting a payment method, and creating room keys that are compatible with door locks. Some Check In Kiosk have integrated document scanners. Check In Kiosk can record a copy of a passport or ID card too. Guests can complete the entire check-in process in about a minute by Check In Kiosk
Check-out: Check In Kiosk can let guests decide whether they want to print or email their receipts as they walk out of the lobby. Guests can also drop their room keys and arrange transportation upon departure.
Upgrades: Check In Kiosk can generate incremental revenue by allowing guests can browse and purchase room upgrades or add-ons from the Check In Kiosk. Upselling additional services and add-ons like parking, bicycle rental, and a breakfast package/room service are all fair game.
Service requests: Guests can notify the front desk about any type of request by Check In Kiosk, like asking for additional towels or to replace a lightbulb, without having to pick up the phone or wait in line to speak to someone in person.
Hotel information: Guests can browse information about your F&B outlets, spa, pool, parking options, neighborhood recommendations, and more on the Check In Kiosk interface.
Reservations: Some Check In Kiosk also allow guests to create, modify, or cancel their reservations, similar to the functionality of the booking engine on your website.
Payment processing: Check In Kiosk must handle registration forms and credit card processing meaning that these systems can also reduce chargebacks and prevent fraud.
Basically, Check In Kiosk can handle nearly any task that does not require assistance from a human. It can also house any hotel information that might otherwise be printed in a guestbook or posted on signage.
